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What You Agree to When You Use mamba96

Our legal terms set the rules for every account, transaction and session on mamba96 — from how you fund your wallet with DANA, OVO or GoPay to how we handle your data and resolve disputes.

Account TermsPrivacy & DataJurisdiction — IndonesiaDANA, OVO, GoPay PolicyDispute Process
mamba96 What You Agree to When You Use mamba96
HOW WE HANDLE DATA

Account Security, Data Retention and Your Rights

We hold your account data only as long as it is needed to operate your account and meet our legal obligations. You can request a copy of the data we hold or ask us to correct inaccurate details by contacting account support. Withdrawal records tied to DANA, OVO and GoPay are retained for a regulatory period we cannot shorten, but all other personal data is reviewed on a rolling basis. Your account password and session tokens are encrypted, and we do not share your wallet details with third parties outside of payment processing.

Data Access Rights You can request the personal data we hold on your account at any time. Submit a data access request through our support email with your account ID attached.
Cookie Policy We use session cookies to keep you logged in across browser and mobile. Preference cookies remember your lobby settings. You can clear these in your browser or device settings.
Account Security All login sessions use encrypted tokens. If you notice unrecognised access, lock your account immediately via the security tab and contact live chat to review activity logs.
Retention and Deletion Transaction records tied to DANA, OVO and GoPay are kept for our required legal retention period. Other account data can be queued for deletion once your account is closed.
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about our terms, need to dispute a transaction, or want to request a change to your account data, contact us through one of the channels below. For wallet-related disputes — DANA, OVO or GoPay — include your transaction reference so our team can pull the record directly without back-and-forth delays.

Live Chat Reach our account team directly through the live chat button inside your logged-in dashboard. Fastest path for urgent policy or transaction queries.
Email Support Send detailed legal or data requests to our support email. Include your account ID and any transaction reference numbers for a faster resolution.
In-App Help Open the Help section inside your mamba96 account on mobile or browser. Submit a policy ticket without leaving the app — responses land in your account inbox.

Common Questions About mamba96 Legal Terms

These are the questions we hear most often about our terms, your account rights and how policy applies to real situations — from wallet disputes to data requests.

Access and terms depend on local law and the eligible region you are in. It is your responsibility to confirm that using the platform is permitted where you are located.

Withdrawals are held until the name mismatch is resolved. Contact account support with your wallet reference and a copy of your ID to clear the verification step.

Yes. Email our support team with your account ID and a subject line stating 'Data Access Request'. We will confirm receipt and return your data in a structured format.

Transaction records — including GoPay, DANA and OVO payment logs — are kept for the period required by our legal obligations. Other account data is reviewed for deletion after account closure.

Account sharing, attempts to manipulate game outcomes, and exploiting platform errors are all grounds for suspension. We log session behaviour and review flagged accounts before taking action.

We post a notice on the platform when terms change. Continuing to use your account after the notice date is treated as acceptance of the updated conditions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.